Several tools.
One useful question.
What does someone need to see to move the work forward? At IBM, I worked on internal tools for shipping, vulnerability tracking, and support. Here are three slices of that work.
A better route through DDAD.
DDAD is an internal tool used to create direct delivery shipments from IBM manufacturing locations to customers. The site served about 100 users and needed an update aligned with IBM’s Carbon Design System.
I was the sole UX designer on the redesign, collaborating with developers, an iteration manager, business analysts, and users.
Start with the structure.
The original navigation spread related order tasks across many named branches. I reorganized the information architecture around order management, viewing orders, and administration. The design aim was to bring the main actions closer and show essential information when it was needed.
Putting related tasks together
Then make the first step legible.
In the redesigned screens, the home view brings common tasks forward. The Add order flow begins with a choice of order type and a small set of inputs before asking for more detail. The screens show the shift from a long form to a staged starting point.
Making the next action easier to spot
Showing the right form at the right moment
Bring the picture
into one place.
Managers and developers had been gathering vulnerability and progress information from multiple platforms. Control Tower brought project tracking and reports into one internal product.
I served as lead UI and UX designer, working with priority users, developers, project managers, and iteration managers. Some collaborators were also users of the tool.
A little help inside
Engage Support.
Luca was a digital assistant concept for the complicated forms and tasks within Engage Support, a platform used by cross functional teams.
I participated as a hackathon judge, design consultant, and UX designer. The assistant was a collaborative effort across UX, development, and other stakeholders.